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1300-729-177
or 02-9210-1000
- Various loan terms and conditions
Our home loan service...
What do we mean when we say our service is provided free to you?? ...
Home Loan Advice Centre does not charge “you” the customer for the service we provide to you because lenders pay us commissions for arranging your loan with them. Our service is provided to you free of charge.
The benefit to you is that you get our expertise in knowing in how best to structure your loan, knowing the ins and outs of each lender and their loans, and knowing how best to present your loan to your chosen lender. You also get the benefit of making it as easy as possible for yourself by having us manage the whole process, and get access to large a large amount of quality extra information (eCourse for example).
The benefit to the lender is they save their own time by avoiding applications that do not fit within their policy or guidelines - in other words our skill is to filter out those applications that we know are unacceptable to a particular lender and instead submit it with an alternative lender. That's why the banks are happy to pay us commissions and why this industry exists. We do not recommend lenders on the basis of “receiving a higher commission” from them. You can evidence this yourself from the disclosure of commission rates that we provide to all customers. We stand by any recommendation we make to you and are always happy to explain the logic and reasoning behind any of our recommendations.
The only thing we ask of our customers is, if you do proceed with arranging your loan through us, that you acknowledge the time and effort we spend with each application. If, for whatever reason , you decide you'd prefer to go with an alternative lender, we ask you give us first opportunity to arrange this for you rather than seeking an alternative source. We are always happy to make any changes you desire to your loan.
Home Loan Advice Centre
